Terms of Trading
All cheques must be drawn on a UK bank and credit cards will be debited in Pounds Sterling. Cheques are banked on receipt, while credit cards are charged once the goods have been despatched to you. All prices quoted on the site are inclusive of UK VAT at 20%.
Despatch with Free Delivery Insurance
The majority of orders will arrive within 5 days, but please allow up to 14 days. We deliver to the UK only. Supplementary Delivery charge of up to £12.99 per item for heavy or oversized Items that are marked as shown. Heavy furniture is delivered and positioned in your home, and can be returned free at point of delivery. This does not affect your statutory rights. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. If you are not completely satisfied with your order, please return the item(s) unused and in their original packaging for a full refund (excluding postage). We will refund any money due as soon as we have received and processed the returned product. This does not affect your statutory rights. If in the event goods are faulty, please contact our Customer Service Team on our local rate number 0203 455 0485 (local rate) or email us at firstname.lastname@example.org We aim to deal with any faulty goods quickly and offer a full refund or exchange within 7 days of receipt. We will refund any money due as soon as we have received and processed the returned product. This does not affect your statutory rights.
Hygiene & personalized products
We apologise, but due to the personal nature of some of our products we are unable to offer a refund unless the item is faulty, this does not affect your statutory rights. All information is controlled under the terms of the Data Protection Act. Orders can only be accepted from persons 18 years or over.
Your online credit card transactions are secure. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Making a credit card purchase is just as safe on our website as it is by telephone, but if you prefer, you can purchase online products by calling our order line on 0203 455 0485, 24 hours a day, seven days a week. One of our friendly Customer Service Team will be pleased to take your order.
The Information We Collect from You
Whenever you shop we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number and e-mail address. If you use a credit or debit card or pay by cheque, it will include your card/account number. To improve our website, we collect non-personal information about how users navigate through the site. This statistical information does not include individual names or personal data, so it does NOT identify you or any other customer. We may share this information with our affiliates or other outside companies.
How We Use the Information We Collect from You
We use the information we collect for various purposes including, to complete your purchase transactions; to provide the services you request; to send you our catalogues and other offerings by mail; to keep you informed about the status of your orders; to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you; to notify you of product recalls or provide other information concerning products you have purchased; and to improve our merchandise selections, customer service, and overall shopping experience.
Cookies and How We Use Them
What are cookies?
Computer cookies are small text files that a website transfers to your computer. Cookies cannot harm your computer and are anonymous. They do not contain any information that could be used to identify you, nor do they contain any confidential information such as your email address or credit card details.
Using 'cookies' helps us to make our website easier for you to use and helps us to give you a more personalised web experience, such as enabling us to present information about products and promotions which we believe will be of interest to you. Examples of our use of 'cookies' include:
- Storing the content of your shopping basket as you proceed through 'Checkout' and so that it is available to you when you return to the website
- Enabling you to 'log in' to your account, so that you can see information relating to orders that you have placed and other information you have given to us, in the 'My Account' section of our website
- To record the areas of the site that you have visited and for how long, as well as the products that you viewed and those that you purchased. We use this information to help us improve the effectiveness of our website design, to make it more accessible to our users and to improve the quality of service that we provide. We also use this information to inform the product recommendations you see while you are on our website, in communications that we send to you, and in adverts that you see while on other websites.
Are cookies safe?
Yes. The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer.
Can I switch cookies off?
Stauer uses these cookies to make our website easier to use and to allow us to provide the best possible standard of service. Cookies are an essential part of how our website works, however we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should use the settings provided in your website browser to prevent us from storing cookies on your computer.
E-mails and Offers
You will receive promotional e-mails from us occasionally offering news, updates, special offers and bulletins. Each time you receive an e-mail from Stauer, you will be given the opportunity to "opt-out" or stop receiving them. If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.
Conditions of use, notices and disclaimer
When you use this website, you are automatically agreeing that both your access to the site and your use of it are:
- Subject to the terms and conditions in this legal notice, which may change at any time without notice.
- Subject to all applicable laws.
- Undertaken at your own risk.
- Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this website are the property of Stauer or our suppliers and are protected by UK and international copyright laws: All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
The trademarks or trade dress of this website and our affiliates may not be used without our written permission. Trademarks or trade dress include the website name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of the website products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
Use of the Site
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with this website. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.
Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is" with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.